Paying a water bill, calling for trash pickup or visiting the library may be familiar tasks, but several lesser-known programs are also available to Crandall residents.
Some services are provided directly by the City of Crandall, while others operate through Crandall ISD, Kaufman County or regional nonprofit organizations. Programs include transportation, health care, senior meals, household waste collection and assistance for families experiencing financial hardship.
Availability, eligibility and operating hours may change. Residents should contact the appropriate organization before visiting or depending on a service.
1. Automatic Water-Leak Notices
The City of Crandall uses computerized meter reports to identify accounts showing continuous water use for at least 24 hours.
When an account appears on the monthly report, the city may send the customer a leak notice. The problem could be caused by a running toilet, an outdoor faucet, a hose left on or a more serious plumbing leak.
The notice includes basic steps residents can use to check their property. Detecting the problem early may prevent water damage and an unexpectedly high utility bill.
Crandall utility customers with questions may contact the Utility Billing Department at 972-331-2063 or 972-331-2059.
2. Payment Extensions and a Senior Utility Discount Application
Customers experiencing temporary difficulty paying a city utility bill may request a payment extension.
Extensions are subject to city approval and may be granted once during a 12-month period. The request must be signed and returned before the account’s scheduled cutoff date.
Customers approved for an arrangement must pay the agreed amount along with their current charges. Missing a scheduled payment may result in disconnection.
The city also provides an application for a senior utility discount. Older residents should contact Utility Billing to confirm current age, residency and account requirements before applying.
3. Brush, Bulky-Item and Hazardous-Waste Collection
Crandall’s residential sanitation service includes more than weekly household garbage collection.
Brush or one bulky household item may be placed out every other Friday based on the resident’s assigned collection schedule. Customers may place up to 10 cubic yards of tree branches and limbs or one large item, such as a couch or mattress.
Brush and a bulky item cannot be collected during the same scheduled pickup.
Residents may also arrange for household hazardous waste to be collected through the city’s contracted service. Accepted materials must be properly contained, labeled and prepared according to program rules.
City Hall can answer sanitation questions at 972-427-3771. BlackJack Disposal may be reached at 972-247-7770.
4. Household Telehealth Through the Utility Account
Participating Crandall utility customers have access to Tap Telehealth through MD Health Pathways.
The service allows household members to communicate with a licensed medical professional by text, telephone or video. Providers may discuss symptoms, recommend the next step in treatment and send prescriptions when medically appropriate.
The service operates seven days a week from 7 a.m. to 10 p.m. City information states that no insurance or copayment is required.
The program costs $5 per month for the household through the city utility account. Customers who do not want the service may submit an opt-out request.
Residents may contact Tap Telehealth at 839-887-0365.
Telehealth should not be used as a replacement for emergency care. Anyone experiencing a potentially life-threatening emergency should call 911.
5. Affordable Public Transportation Through STAR Transit
Crandall residents are within STAR Transit’s Kaufman County service area, even though the city does not have a traditional fixed-route bus system.
STAR Transit provides origin-to-destination rides for medical appointments, employment, shopping, personal errands and other approved trips. Vehicles are accessible to passengers using wheelchairs or other mobility devices.
Most demand-response service operates from 6 a.m. to 6 p.m. Monday through Friday. Riders should schedule a trip at least one business day in advance, but no more than two weeks before the requested date.
General fares are based on distance and range from $2 to $12. Reduced fares ranging from $1 to $6 are available to qualifying seniors, veterans and passengers with disabilities. Children age 12 and younger ride free.
Reservations may be made by calling 877-631-5278. Assistance is available in Spanish.
6. Free Library Services for Kaufman County Residents
The Crandall-Combine Community Library provides free services to residents throughout Kaufman County.
The library maintains print books, large-print materials, magazines, audiobooks and resources for children, teenagers and adults. Public computers and Wi-Fi are also available.
Patrons can use the library for research, internet access, recreational reading and educational support. Programs may include children’s activities, summer reading, teen events and adult learning opportunities.
The library moved to 500 W. Lewis St. in Crandall in June 2026. Residents should call 972-427-6120 to confirm current hours, program schedules and library-card requirements.
7. School Clothing and Supply Assistance
Crandall ISD operates a Clothes Closet for students who need clothing that meets the district’s dress requirements.
Families may submit a request for gently used dress-code items. English and Spanish request forms are available through the district.
The program is intended to reduce the financial burden on families while helping students attend school with appropriate clothing.
Families needing assistance with school supplies may also contact the Crandall ISD Counseling Services Department at 972-427-6000, extension 61309.
Parents should submit requests as early as possible because available sizes, clothing and supplies depend on donations.
8. Food Pantry and Benefits-Application Assistance
The Center in Kaufman provides several services to qualifying Crandall residents.
Its food pantry is available once every 30 days to eligible individuals and families. Distribution normally takes place from 9 a.m. to noon Tuesdays and Thursdays at 400 S. Terrell Highway in Kaufman.
Crandall residents may qualify when household income is below the program limit or someone in the household receives SNAP, Supplemental Security Income or Medicaid.
The Center also provides confidential assistance with applications for SNAP and other social-service programs. Staff can help families understand the application process and identify additional resources.
First-time pantry visitors should bring identification and proof of their current address.
9. Home-Delivered Meals for Older Residents
Senior Connect operates Kaufman County’s Meals on Wheels program for qualifying adults age 60 and older.
The organization delivers hot, ready-to-eat meals to homebound seniors who cannot consistently meet their nutritional needs. Meals are planned with nutritional guidance and may help older residents remain safely in their homes.
A caseworker completes an in-home assessment before a resident is added to a delivery route. Eligibility is based on the person’s condition and ability to perform everyday activities.
Participants may make a donation, but payment is not required to receive an approved meal.
Crandall residents seeking home-delivered meals may contact Senior Connect at 469-376-6325.
Senior Connect also operates a congregate meal location at Bluffview Senior Apartments in Crandall, but that site is limited to Bluffview residents.
10. County Health Care for Qualifying Uninsured Residents
The Kaufman County Indigent Health Care Program assists certain low-income county residents who are not eligible for other state or federal health programs.
Covered services may include physician visits, annual physical examinations, immunizations, medical screenings, hospital care, laboratory testing, X-rays and prescription medications.
Applicants must meet strict rules involving Kaufman County residency, household income, available resources and medical need. Applying does not guarantee approval.
Applications are available in English and Spanish. Residents may contact the program at 469-376-4544 or visit the Kaufman County Courthouse Annex at 100 N. Washington St. in Kaufman.
Help May Be Available Before a Problem Becomes a Crisis
Many residents first learn about public and nonprofit programs after facing a medical problem, missed payment, transportation difficulty or sudden household expense.
Crandall families may have more options than they realize. A call to the city, school district, county or regional provider can help determine whether assistance is available and what documents are required.
Because funding and eligibility rules can change, residents should confirm all details directly with the organization before applying.
