Nicole Galarza joined the City of Seagoville on July 20 as a Communications Technician with the Seagoville Police Department, placing her in a public-safety position that connects residents with police officers, firefighters and emergency medical personnel.
Communications technicians are often the first city employees to receive information about an emergency. They answer calls, gather essential details and dispatch the appropriate responders while continuing to communicate with personnel in the field.
The City of Seagoville’s employment listing identifies the position as Communication Technician, or Public Safety Dispatcher. The city advertised it as a full-time Police Department position and emphasized the importance of remaining skilled and composed while handling public-safety calls.
A Central Role in Emergency Response
Seagoville’s Emergency Communications Center operates 24 hours a day, seven days a week.
The center serves as the unified point of contact for public-safety requests. Its technicians help manage an incident from the initial 911 call through the response and safe resolution of the situation in the field.
Communications personnel serve as the link between callers and Seagoville’s police, fire and emergency medical services.
The position requires employees to receive information quickly, determine the nature and location of an incident and relay accurate details to emergency responders.
Although dispatchers usually work outside the public spotlight, their decisions and communication can influence how quickly responders reach an emergency and how well officers, firefighters and medical personnel understand the situation before arriving.
Serving Emergency and Non-Emergency Callers
Seagoville residents should call 911 when immediate emergency assistance is required.
The Police Department’s non-emergency number is 972-287-2999. Callers are instructed to press 1 at the prompt to reach the communications center.
The center also provides TTY service for callers who are deaf or hard of hearing, access to a language service for callers who do not speak English and the ability to send text messages to 911.
The city advises residents to call when possible and use text messaging when they cannot safely place a voice call.
Training and Additional Responsibilities
The city describes its Public Safety Technicians as state-licensed professionals who receive continuing education to maintain their skills and remain familiar with changing communications technology.
In addition to receiving public-safety calls and coordinating emergency responses, Seagoville’s communications personnel are responsible for monitoring the city’s detention center.
Galarza now joins the team responsible for handling those around-the-clock communications and helping residents during emergencies and other requests for police assistance.
The city’s announcement did not provide information about her previous employment, education or professional background. No additional biographical details have been included.
